FAQ

Are your products prescription-based or over-the-counter (OTC)? +

We offer both prescription and OTC medications. Prescription items will require a valid prescription at checkout, while OTC products can be purchased without one.

How do I upload my prescription? +

After adding the required prescription product to your cart, you'll be prompted to upload your prescription before completing the checkout process. We accept JPEG, PNG, and PDF formats.

Can I order without a prescription? +

Only OTC products can be ordered without a prescription. For any medicine marked “Rx”, a prescription from a certified medical practitioner is mandatory.

Is it safe to buy medicine online from your store? +

Yes. We source all our products from licensed pharmacies and authorized distributors. Our store complies with all applicable drug regulations to ensure your safety.

How long does shipping take? +

Shipping times vary based on your location:

  • Metro areas: 2–4 business days
  • Non-metro areas: 4–7 business days
    Express delivery is available in select locations.
Do you offer same-day or express delivery? +

Yes, same-day or next-day delivery is available in select cities for OTC items. Prescription products may take longer due to verification requirements.

How do I track my order? +

Once your order ships, you'll receive a tracking number via email and SMS. You can also track your order directly from the “Track My Order” page on our site.

Can I return or cancel my order? +

Due to the sensitive nature of medicines, we do not accept returns unless the product is:

  • Damaged
  • Incorrect
  • Expired upon delivery

If you need to cancel your order, please contact us within 1 hour of placing it. Once processed, orders cannot be canceled.

Are your products genuine? +

Absolutely. All medications are sourced from verified pharmaceutical manufacturers and certified suppliers. We don’t compromise on quality or safety.

Do you ship all over USA? +

Yes, we currently ship across India. If you're outside our delivery zones, feel free to contact our support team.

Is my data safe with you? +

We take data privacy seriously. All customer data is encrypted and stored securely. We never share your information without consent.