FAQ
We offer both prescription and OTC medications. Prescription items will require a valid prescription at checkout, while OTC products can be purchased without one.
After adding the required prescription product to your cart, you'll be prompted to upload your prescription before completing the checkout process. We accept JPEG, PNG, and PDF formats.
Only OTC products can be ordered without a prescription. For any medicine marked “Rx”, a prescription from a certified medical practitioner is mandatory.
Yes. We source all our products from licensed pharmacies and authorized distributors. Our store complies with all applicable drug regulations to ensure your safety.
Shipping times vary based on your location:
- Metro areas: 2–4 business days
- Non-metro areas: 4–7 business days
Express delivery is available in select locations.
Yes, same-day or next-day delivery is available in select cities for OTC items. Prescription products may take longer due to verification requirements.
Once your order ships, you'll receive a tracking number via email and SMS. You can also track your order directly from the “Track My Order” page on our site.
Due to the sensitive nature of medicines, we do not accept returns unless the product is:
- Damaged
- Incorrect
- Expired upon delivery
If you need to cancel your order, please contact us within 1 hour of placing it. Once processed, orders cannot be canceled.
Absolutely. All medications are sourced from verified pharmaceutical manufacturers and certified suppliers. We don’t compromise on quality or safety.
Yes, we currently ship across India. If you're outside our delivery zones, feel free to contact our support team.
We take data privacy seriously. All customer data is encrypted and stored securely. We never share your information without consent.